Getting in touch
One email address, no contact form, and a short list of what we can and cannot help with — including the things that are faster to ask someone else.
There’s one way to reach us, and it’s email. hello@guangzhou-can-airport.com
There’s no contact form on this site, and there won’t be one: a form would mean collecting personal details we have no reason to hold. An email address does the same job and leaves the copy of the conversation with both of us.
What’s worth writing about
A price, a rule or a detail that’s changed. This is the most useful message anyone sends. A fare that no longer matches what’s charged, a rule that’s been updated, a route or a station that’s changed — tell us what you saw and roughly when, and it gets checked and fixed.
Something that’s plainly wrong. Wrong name, wrong direction, a link that goes nowhere.
Business and partnership enquiries, including transfer operators who want to be listed. Say what you operate and where; it’s a short conversation either way.
Press and permissions. Ask before republishing anything from here.
What we cannot help with
Bookings. We don’t sell transfers, tickets or rooms, and we don’t hold anybody’s reservation. If you booked through a company you reached from a link here, that booking is with them and they’re the ones who can change it — the confirmation email you received is the fastest route to their support.
Flight status. The live boards for arrivals and departures answer that faster than an email can.
Visa and entry decisions. This site explains the rules as published; it can’t assess your individual case or speak for an immigration authority. The visa page and the transit page name the official sources to check directly.
Anything that’s properly the airport’s business — lost property, official enquiries, complaints about a service inside the terminal. This site is not connected with Guangzhou Baiyun International Airport, with Guangzhou Baiyun International Airport Company Limited, or with any government or official body: we have no access to their systems and can’t pass a message on. Their own channels are the only ones that work.
What to expect
The site is run by one person, so replies take days rather than minutes, and messages that need something checked against a source take longer than that. Corrections get acted on even when the reply is slow — often the fix reaches the page before the answer reaches you.
Messages selling search-engine services, link placements or written content are deleted unread.